Frequently Asked Questions
What does Octico actually do?
Octico is an integrated technology partner working across Information Technology, Electronic Security and Information Security, connected through Systems Integration. Rather than installing isolated hardware, we design connected environments where your network, security systems and information protection work together.
What areas do you serve?
We're based in Lagos and currently serve Nigeria, with a long-term vision to grow our footprint across Africa.
What kinds of organizations do you work with?
We work with everyone from individual homeowners and residential estates to SMEs, large enterprises, financial institutions, healthcare facilities, government agencies, and more. Our four solution pillars are designed to scale to the size and complexity of your environment.
Do you only install new systems, or can you work with our existing infrastructure?
We evaluate your existing setup first — our advisory-first approach means we assess what you already have before recommending anything, rather than assuming everything needs replacing.
What's the process for getting started?
It begins with a site survey or advisory consultation, where we assess your environment and requirements. From there, we design a solution architecture tailored to your specific needs before any installation begins.
Do you provide ongoing support after installation?
Yes — lifecycle maintenance and support are among our core commitments. We provide preventive maintenance frameworks and technical response to keep your systems reliable long after installation.
What's the difference between Electronic Security and Information Security?
Electronic Security covers physical protection — CCTV, access control, alarms, and similar systems. Information Security covers digital protection — risk assessments, governance, compliance, and cybersecurity advisory. Many modern security devices sit on your network, which is why we treat both as connected rather than separate.
Do you work with residential/private homeowners, or only businesses?
Both. Our mission specifically includes individuals and growing businesses alongside large enterprises. Our residential offerings cover things like perimeter electric fencing, video intercoms, and smart home integration.
What standards do you follow for installations?
We follow certified cabling practices, electrical best practices, and applicable international installation standards as part of our standards-driven approach to delivery.
Can Octico work alongside our existing IT provider or security installer?
Yes — as part of our advisory-first approach, we assess your current environment and can integrate with or build on existing systems rather than requiring a full replacement.
How long does a typical project take?
Timelines vary depending on the scope and complexity of your environment — from a single-system installation to a full multi-discipline deployment. We'll provide a specific timeline as part of your site survey or advisory consultation.
Is our information kept confidential?
Yes. We treat client information, including project details, with discretion and only reference past work in general or anonymized terms unless a client has specifically agreed otherwise.
How do I request a consultation?
Use the "Request an Advisory Consultation" option on our homepage, or visit our Contact page to schedule a site survey directly.